Refund Policy – CityHub US
Last updated: January 2026
This Refund Policy explains how refunds are handled for paid services offered on CityHub US (accessible at cityhubus.com).
By purchasing any paid service on CityHub US, you agree to the terms outlined in this Refund Policy.
1. General Policy
CityHub US offers both free and paid listing services. Paid services may include, but are not limited to:
- Featured listings
- Promoted placements
- Premium visibility options
- Other paid directory-related services
All payments are processed securely through third-party payment providers.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
- A technical error occurred during payment and the service was not activated
- You were charged incorrectly or multiple times for the same service
- The purchased service was not delivered as described due to a system issue
Refund requests must be submitted within 7 days of purchase.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after service activation
- Dissatisfaction due to lack of leads, inquiries, or business performance
- Removal or suspension of a listing due to policy violations
- Failure to use or take advantage of purchased services
- Expiration of a featured or promoted listing period
CityHub US does not guarantee traffic, leads, or business results from paid listings.
4. Free Listings
Free listings are provided at no cost and are not eligible for refunds.
5. Subscription & Time-Based Services
For time-based or subscription services:
- Refunds are not provided for partially used periods
- Cancellation will stop future renewals but does not trigger a refund for the current billing cycle
6. How to Request a Refund
To request a refund, please contact us with the following details:
- Business name
- Email address used for purchase
- Order or transaction ID
- Reason for refund request
All refund requests are reviewed on a case-by-case basis.
7. Refund Processing Time
If approved:
- Refunds are processed to the original payment method
- Processing time may vary depending on your payment provider
- CityHub US is not responsible for delays caused by banks or third-party processors
8. Policy Changes
CityHub US reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
Continued use of paid services after changes indicates acceptance of the revised policy.
9. Contact Us
If you have questions about this Refund Policy, please contact us at:
📧 support@cityhubus.com
🌐 https://cityhubus.com
CityHub US
Trusted Local Business Directory for the United States